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Pre-Sales Questions

How to carry out the payment process? When will I get my theme?
Once you have opted for a theme, you will be taken to our Stencil Theme Pricing Options page. You need to fill in your details and press ‘Buy Now’ or ‘Get Theme’. You will be then redirected to the payment modes where you can choose any of the payment option according to your convenience. Once the payment process is completed, a confirmation mail with order invoice copy will be sent to your email id. After that you will receive an email containing your download link within 24 t0 48 Hours .
What are the payments modes that you accept? / Is payment via PayPal accepted?
Yes, we accept PayPal and Credit Cards. For any query regarding our payment options, feel free to contact us directly at;
I have not received any email or account password./ I am unable to Log in/ how long will it take?
The moment your payment is approved, an email is sent instantly. While the payment is still being deposited a pending status is showed automatically, when the payment is done through PayPal or Credit Card. Sometimes it takes up to 48 hours to complete the whole process.rnJust in case if you are unable to log in, then contact us and we will be happy to sort out your issues.rnrnLeave us your Order Number and the Username created on Stencil Theme and we will surely resolve the issue.Contact us at and just relax, for we are at your service with our expert team to rescue you out from all the technical troubles.
I want refund/ or do you offer refund/ or what are your refund policies?
Once you have purchased and downloaded the theme , there will be no refunds of any amount. Stencil theme offers free theme installation services into New Big Commerce Stores and you may avail of this free facility within 7 days of Purchasing the theme.
What are the browsers with which your themes and templates are compatible?
We test our themes on all the major browsers; however, we do not guarantee that the themes/templates will be compatible with all the browsers. Below mentioned are the major browsers on which the themes are tested before being launched.
  • Lastet version of Firefox
  • Lastet version of Google Chrome
  • Lastet version of IE10
  • Lastet version Of Safari
My store is in different language. Will that create any problem?
No! All our themes can be easily customized to different languages. PSD Files can be used for editing, as you may require to change the images. You can easily open PSD files using Photoshop.
What are the unauthorized usage?when are you considered as an unauthorised user?
Any method of reproduction or duplication is an unauthorized use.You agree not to edit the configuration file containing the theme version or necessary settings of the theme and it should remain as it is, as it was at the time of purchase. You are not supposed to claim any intellectual or exclusive ownership on of this theme to resale, except usage in the website domain name mentioned by you at the time of theme Purchase.
Legal Jurisdiction?
All legal disputes are to be settled within the Judicial area of Odisha, India

Themes Questions

Why I was unable to find your themes at BigCommerce Store?
We understand your concern completely.We create premium Bigcommerce templates that are suitable for experienced users. You need know basic HTML to manage these themes. While it is easy to use and control templates on BigCommerce. This is why you could not find our themes on BigCommerce marketplace. However, we are Bigcommerce certified partners. We are in process of creating some basic themes and templates that will be available on BigCommerce soon.
Are all themes SEO friendly?
Yes, integrated Google Rich Snippet make all themes and tempelates SEO friendly.
Do you offer full installation for live store?
We offer free theme installation of Themes in New Big Commerce stores within 7 days of Purchase. However for any additional customization work, you can hire our Development team by contacting : or you may opt to have the theme further modified by your own development partner.
What is Single Domain Licence?
Single Domain Licence allows you to use a theme on a single website. Contact Stencil Theme for multiple domain licence, if you want a Multiple Domain Licence.

Technical Troubleshooting Questions & Answers

My site does not look like Stencil Theme demo site, but the Full Demo Site Package is successfully installed.

We Offer free theme installation in New Big Commerce stores within 7 days of purchase of the theme. If you have an old Big Commerce store and want to install a new theme,you need to have a development partner, who can integrate the theme in your store.

You need to either hire our developers or discuss with your own development partners while installing the theme in your previously launched Big Commerce store.

The themes are created and tested to run smoothly with Stencil engine and hence there should be no issues while installing if the theme is installed as per Big Commerce guidelines

I am unable to carry out installation. I got an error page/blank page while installing. What should I Do?
We offer free theme installation of Themes in New Big Commerce stores within 7 days of Purchase.Avail of this offer to have your purchased theme installed on your Big Commerce Store.

Request For Installation

We request you to add our email; to your address book to make sure that our response mail is not marked as spam. The theme installation time may take up to 24-48 hours. Free installation facilities only available for new Big Commerce Store.Once the installation procedure is completed you will receive a response mail from our side. 

Purchase Order Number

Please enter below info so that we can verify your order.

Your Contact Information

Who should we contact during the installation process?

Your BigCommerce Site

If you have no BigCommerce Administrator Account, please give us your desired account, we will create it for you

We offer Free Theme Installation in New Stores within 07 days of Theme Purchase.

However if you have an old store , where the purchase Theme needs to be installed, you can hire our development team to do the job.

Please get in touch with us, by filling up the form.


Your Information & Request

Check all services your project requires *

  Bigcommerce Installation Services
  Custom Bigcommerce Template (or other eCommerce Platform)
  Big Commmerce Development
  eCommmerce Moile App

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Open A Support Ticket

Fill up the below mentioned form to raise a support ticket. Make sure to add our email in your address book, to avoid the marking of our response emails as spam.

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Contact Support Team

Stencil Theme Support

  • Answer Questions related to our Themes.
  • Installation of theme Free of cost within 07 days of Purchase.
  • Answer Questions related to our Add On Services.


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